» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Our engineers have resolved issues with email delivery. An RCA for this incident will be posted here in due course.
Apologies for the inconvenience this caused.
Investigating
Our engineers are investigating an issue in relation to delays in email delivery from Kallidus products as high priority this morning. You may be experiencing delays in receiving emails from products across the Kallidus Suite. We apologise for the inconvenience this is currently causing and hope to have the situation rectified as soon as possible. We will post updates via this status message.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Between 09:30-10:30 UTC on Monday 13th February we will be carrying out scheduled maintenance for our North American Sapling customers. During this time there will be periods of service unavailability.
» View Event Details | Created
Resolved
Both Google Chrome and Microsoft Edge browsers are now able to successfully open Business Objects reports from the Kallidus Suite.
Chrome version: 110.0.5481.100 onwards Edge version 110.0.1587.56 onwards
have the fix implemented and we would recommend updating your browser to the latest version, if this isn't already managed by your internal IT policies automatically.
Update
Google have just released a fix to their Google Chrome browser which resolves this issue in Google Chrome. Please update your Google Chrome browser to version 110.0.5481.100 or speak to your IT team about doing so, if your updates are restricted by IT policies.
We are still waiting for the fix to be implemented by Microsoft in their Edge browser and will update this status notification when they do so.
Investigating
We are aware of an issue when using the latest release of Chrome web browsers (Version 110.0.5481.78 (Official Build)) that Business Objects reports will not load, manifesting as a continual spinning progress bar when attempting to open a report after applying filters. This also affects latest Edge releases, which now run off Chromium code.
Currently reports are able to be accessed using an alternative browser (Firefox for example) or by downgrading to the previous version of the Chrome browser. Our engineers are engaging with SAP to resolve the issue caused by the browser update.
» View Event Details | Created
Scheduled
From 20:00 PST on Wednesday 15th February one of our system parters, Faltfile, will be carrying out scheduled maintenance for our North American Sapling customers. This maintenance is expected to last no more than 4 hours and during this time there will be small periods of service unavailability.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.