Kallidus Status

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Upcoming Events

July 2023

Kallidus Maintenance

» View Event Details | Created Thu, 06 Jul 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 06 Jul 2023 06:00:00 +0000

Sapling Maintenance - US Only

» View Event Details | Created Thu, 13 Jul 2023 05:30:00 +0000

Scheduled

We will be updating the saplingapp.io server on 13th July 6:30 AM BST (12th July 10:30 PM PST).

This is expected to be up to an hour maintenance window. Thank you for your patience on this


Posted: Thu, 13 Jul 2023 05:30:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 13 Jul 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 13 Jul 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 20 Jul 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 20 Jul 2023 06:00:00 +0000

Degraded Service: Kallidus Sapling

» View Event Details | Created Thu, 20 Jul 2023 09:01:00 +0000

Resolved

Engineers have restored access to all UK Kallidus Sapling sites.

An RCA for this incident will be posted here as it becomes available.

Apologies again for the inconvenience this caused.


Posted: Thu, 20 Jul 2023 09:04:00 +0000

Investigating

We are currently investigating an issue with access to all UK hosted Sapling sites. Our engineers are working on the problem and we will keep you updated via this status page.

Apologies for the inconvenience this is causing.


Posted: Thu, 20 Jul 2023 09:01:00 +0000

Degraded service: Business Objects reporting

» View Event Details | Created Wed, 26 Jul 2023 07:24:00 +0000

Resolved

Our engineers have now resolved issues with accessing reports from within Learn this morning.

An RCA for this incident will be made available here in due course.

Apologies for the inconvenience this is caused our affected customers this morning.


Posted: Wed, 26 Jul 2023 10:21:00 +0000

Update

Engineers are still investigating the cause of the issue and we hope to have a more detailed update shortly.

Apologies for the continued inconvenience this is causing this morning to the affected customers.


Posted: Wed, 26 Jul 2023 09:11:00 +0000

Investigating

We are aware of a subset of Kallidus customers who are unable to open reports from within Kallidus Learn this morning and receiving an error: "Unknown error in Semantic Layer service (Error: INF)". Our engineers are currently investigating the issue.

Apologies for the inconvenience this is causing this morning to the affected customers.


Posted: Wed, 26 Jul 2023 07:24:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 27 Jul 2023 06:00:00 +0000

Scheduled

Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.


Posted: Thu, 27 Jul 2023 06:00:00 +0000