» View Event Details | Created
Scheduled
From 06:00 UTC on Sunday 3rd September we will be carrying out essential maintenance for all North American hosted Sapling customers. We expect this maintenance to take 3 hours, and the system will be unavailable for two hours during this period. Any processes due to run during this time will be paused and run afterward.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
From 06:00 UTC on Sunday 10th September we will be carrying out essential maintenance for all UK hosted Sapling customers. We expect this maintenance to take 3 hours, and the system will be unavailable for two hours during this period. Any processes due to run during this time will be paused and run afterward.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Update
RCA: Between 09:00 and 13:00 BST on 25-09-2023 customers with Azure AD authentication SSO enabled may have experienced difficulties logging in to Kallidus HR.
Preliminary root cause: Engineers determined that an Azure AD token had expired, impacting authentication between customer sites and Azure AD.
Mitigation steps were taken to renew the token. Additional monitoring and alerting has been put into place and the team continues to monitor. Thank you for your patience while we resolved this issue.
Resolved
Our engineers have now identified and resolved the SSO login issues for our affected Kallidus Sapling customers.
An RCA for this incident will be made available on here shortly.
Update
Our engineers are continuing to investigate the login issue for a subset of our Kallidus Sapling customers.
Investigating
We are aware that a subset of Kallidus Sapling customers are currently experiencing issues logging in to the platform. Our engineers are currently investigating.
Please accept our apologies for the inconvenience this is causing at this time.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Engineers have resolved the access issues to the Kallidus Suite and are continuing to monitor the situation closely.
Apologies again for the inconvenience this caused today.
A full RCA for this incident will be made available here in due course.
Investigating
Our engineers are currently investigating an issue with a subset of customers accessing Kallidus across the Kallidus Suite.
Please accept our apologies for the inconvenience this is causing.
» View Event Details | Created
Resolved
Our engineers have now investigated and resolved access and performance issues that a subset of Kallidus Sapling customers were experiencing earlier today. A full RCA for this incident will be posted here in due course.
Apologies once more for the inconvenience this has caused.
Investigating
We are getting reports of access to Kallidus Sapling sites hosted in the UK as either slow, unresponsive or unable to be accessed. Our engineers are currently investigating and we will keep you updated as we work to resolve this.
Apologies for the inconvenience this is causing today.