» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
The issue has been resolved, a data fix was pushed out to the affected documents.
Update
Currently the Hellosign issue has been resolved, we are currently working on fixing the documents that were not processed correctly.
In Progress
Our document signing provider is experiencing problems. https://status.hellosign.com This is currently affecting our documents integration. We thank you for your patience as this gets resolved
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Post-Mortem
RCA:
Between 00:01 25-02-2024 and 08:57 GMT on 26-02-2024, users of Kallidus Sapling US will have experienced issues accessing the site.
Preliminary root cause: Kallidus engineers discovered that an underlying certificate serving requests to the sites had expired. A failed renewal of the certificate meant requests to services on the sapling product domain was unsuccessful, the issue was identified, and the renewal fixed. Once the required certificates were replaced, traffic resumed to normal.
Kallidus engineers have identified areas for monitoring improvements and process updates to ensure this automated and alerted on earlier to avoid future occurrences of this problem.
Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Resolved
Access to Sapling sites has now been restored. We appreciate your patience while our engineers worked to resolve the access issue. An RCA for this incident will be made available here within 48 hours.
Please accept our apologies once again for the inconvenience cause.
Update
Engineers are continuing to investigate the root cause. We apologise for any inconvenience this is causing.
Investigating
We are currently investigating an issue accessing Sapling sites in N. America (Sites ending with sapling.io URL), showing a white screen when attempting to access the page.
We apologise for any inconvenience this is causing.