Degraded service: Kallidus Learn Lite
» View Event Details | Created
Post-Mortem
Summary: Between 08:00 and 08:30 (BST) on 04-09-2025, Learn Lite customers may have encountered an error when accessing the product.
Root cause: Kallidus engineers identified a unique scenario where the private key associated with the SSL certificate for Learn Lite was removed by the operating system during a routine service restart. Replacing the certificate resolved the issue. Engineers have identified a solution to the problem which will be deployed in the coming days. An improvement to allow more immediate notification of such an issue will also be deployed. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.
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Resolved
Our engineers have identified the issue and access to our Learn Lite platform is now restored. An RCA for this incident will be posted here as soon as we receive it. Apologies again for any inconvenience caused this morning.
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Investigating
Our engineers are currently investigating an issue accessing our Learn Lite platfom (www.kallidusengage.com) following our usual Thursday maintenance window.
Please accept our apologies for any inconvenience caused.
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