Issues Accessing Off the Shelf Content

» View Event Details | Created Tue, 18 Nov 2025 12:12:00 +0000

Resolved

All customers should now have full access. We are keeping the workaround in place overnight as a precaution and will review the situation tomorrow. Thank you for your patience.

Posted: Tue, 18 Nov 2025 15:48:00 +0000

Update

The temporary bypass appears to be working effectively, and we will continue to monitor performance. The Third Party outage seems largely resolved, but we’re keeping the workaround in place for now to allow their systems time to stabilise.

Posted: Tue, 18 Nov 2025 15:31:00 +0000

Update

We have implemented a workaround to this that avoids a Third Party network for now. This will mean that most content should now be accessible, however we are aware of a small chance that some of the larger media files will struggle to load.

Posted: Tue, 18 Nov 2025 14:24:00 +0000

Update

Based on the latest information from our third-party provider, service restoration work is in progress. We’re monitoring closely and will provide further updates when available. Thank you for your patience.

Posted: Tue, 18 Nov 2025 13:40:00 +0000

Investigating

We are aware that some users are currently experiencing errors when accessing online training. This appears to be related to an ongoing disruption from a third-party provider. Our team is actively investigating and closely monitoring the situation.

We’ll provide further updates as soon as more information becomes available. Thank you for your patience, and we apologise for any inconvenience caused.

Posted: Tue, 18 Nov 2025 12:12:00 +0000