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Resolved
After a period of close monitoring, we can confirm that this issue was resolved at 11:55am BST.
We are continuing to monitor and identify the root cause and will share details in due course.
Thank you for your patience whilst we resolved this issue and please accept our apologies for any inconvenience.
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Post-Mortem
Between 08:00 and 15:30 BST 27.08.2020 customers using some MP3 types of eLearning content may have experienced an issue with running the content as expected, in particular the audio aspects of the eLearning.
As part of the security model for Kallidus Learn there is a "content protection" feature in place on all Kallidus Learn systems. This means that only people that are signed in to the Learn system can access customer eLearning content hosted on the Kallidus platform.
In the Learn deployment on Thursday morning, we extended the protection so that it covered more content types.
Whilst other content types were unaffected, it seems that this affected the encoding of MP3 files and prevented them from opening in browsers. To resolve this, and to ensure it didn't affect any other content types, we have temporarily reverted this change. Following further investigations and mitigations, this will be rolled out as part of a future release.
Thank you for your patience whilst we worked to resolve this issue, and please accept our apologies for this disruption.
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Post-Mortem
Between 10:36 and 12:10 BST on Tuesday 25th August 2020 a subset of recruit customers experiences issues accessing their Kallidus systems.
The issue was caused by an underlying problem with our hosting partner for Recruit, Amazon Web Services (AWS). They experienced an outage within their storage infrastructure across data centre regions where we are hosted. This issue was not limited to Kallidus, but affected other AWS partners.
Under these circumstances, we were reliant on AWS to restore their service outage. AWS engineers will continue to investigate to establish the full root cause and prevent future occurrences.
Thank you for your patience and please accept our apologies for any inconvenience this caused.
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Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
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Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
» View Event Details | Created
Investigating
We are currently working to resolve an issue which caused a delay in some customers' overnight processes running.
All processes are now catching up.
Please accept our apologies for any inconvenience.
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