Degraded Service - Kallidus Learn
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Post-Mortem
Between 08:00 and 10:15 BST on 30-09-2021 customers will have been unable to launch e-learning courses in Kallidus Learn and would have seen an error.
Preliminary root cause: Engineers determined that this was as a result of the latest deployment not including a required routing change to allow e-learning content to be loaded. Once this was identified, the correct routing was applied and normal service resumed. This deployment also temporarily switched on a preview feature for Kallidus Perform, which appeared in top navigation bars.
Mitigation steps have been taken to prevent re-occurrence.
Thank you for your patience while we resolved this issue and please accept our apologies for any inconvenience caused.
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