Kallidus Status

We share details of service availability and performance for Kallidus products

All Systems are Online

Return to Statuspage

Event History

June 2022

Outage - Kallidus Perform

» View Event Details | Created Thu, 30 Jun 2022 10:19:00 +0000

Post-Mortem On Thursday June 30 2022 between 11:17 (BST) and 13:12 (BST), Kallidus Perform was Perform being unavailable for all customers. We identified an issue with the communication between the server nodes of the database cluster Perform is hosted on. The individual nodes were restarted, with steps taken to minimise the start-up time, to bring the cluster back online. Service was resumed at 13:12 and Perform was fully available to all customers once more. Further analysis with our hosting partner confirmed that the issue was caused by a network communication issue between the nodes in the cluster and a recommendation was made to minimise reoccurrence. This configuration change has now been implemented and we continue to carefully monitor the cluster health. Thank you for your patience whilst we worked to resolve this issue, and once again please accept our apologies for any inconvenience caused.
Posted: Thu, 30 Jun 2022 14:47:00 +0000

Degraded Service - Kallidus Learn

» View Event Details | Created Wed, 29 Jun 2022 11:06:00 +0000

Update This issue has now been resolved and we are looking into the root cause and details will be shared on this page in due course. Please accept our apologies for any inconvenience caused.
Posted: Wed, 29 Jun 2022 11:10:00 +0000

Degraded service - Kallidus Learn

» View Event Details | Created Fri, 17 Jun 2022 09:01:00 +0000

Resolved Our engineers have identified the cause and have rolled out a fix to the affected sites this morning. Once again, apologies for the inconvenience this has caused today.
Posted: Fri, 17 Jun 2022 11:12:00 +0000

Degraded Service - Kallidus Learn

» View Event Details | Created Tue, 14 Jun 2022 14:43:00 +0000

Update Engineers have resolved the issue with accessing e-learning content across the Kallidus suite on Learn. Thank you for your patience while we investigated and resolved this. We will post an RCA for this incident to this issue thread as soon as it is available.
Posted: Tue, 14 Jun 2022 14:57:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 30 Jun 2022 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 30 Jun 2022 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 23 Jun 2022 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 23 Jun 2022 06:00:00 +0000

Degraded service - Engage in Learning

» View Event Details | Created Tue, 14 Jun 2022 13:05:00 +0000

Update Normal service has now resumed for Engage in Learning eLearning content. Thank you for your patience whilst we worked to resolve this issue, we will share details of the cause in due course.
Posted: Tue, 14 Jun 2022 13:23:00 +0000

Degraded service - Kallidus Learn

» View Event Details | Created Tue, 07 Jun 2022 14:38:00 +0000

Update Our engineers have resolved the issue with content loading - which should now be restored to normal service. We are currently investigating the cause and a full RCA for the incident will be posted here once it's available. Apologies once again for the inconvenience this obviously caused today.
Posted: Tue, 07 Jun 2022 15:59:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 16 Jun 2022 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 16 Jun 2022 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 09 Jun 2022 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 09 Jun 2022 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 02 Jun 2022 07:57:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 02 Jun 2022 07:57:00 +0000

May 2022 July 2022 Current Month