Degraded service: Kallidus Learn, Recruit, Sapling
» View Event Details | Created
Resolved
RCA:
Summary:
Between 07:30 and 08:50 BST on 30-06-2023, some users of Learn, Recruit and Sapling HR may have experienced an error upon login or when performing operations.
Preliminary root cause:
Engineers discovered that a caching resource had reached its connection limit. Resource capacity was increased to resolve the issue. Engineers have added additional alerting to prevent repetition of this scenario. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: