Kallidus Status

We share details of service availability and performance for Kallidus products

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Event History

September 2023

Degraded service: Kallidus Sapling (UK)

» View Event Details | Created Thu, 28 Sep 2023 11:33:00 +0000

Resolved Our engineers have now investigated and resolved access and performance issues that a subset of Kallidus Sapling customers were experiencing earlier today. A full RCA for this incident will be posted here in due course. Apologies once more for the inconvenience this has caused.
Posted: Thu, 28 Sep 2023 13:15:00 +0000

Degraded Service: Kallidus Suite

» View Event Details | Created Thu, 28 Sep 2023 08:33:00 +0000

Resolved Engineers have resolved the access issues to the Kallidus Suite and are continuing to monitor the situation closely. Apologies again for the inconvenience this caused today. A full RCA for this incident will be made available here in due course.
Posted: Thu, 28 Sep 2023 09:01:00 +0000

Degraded service: Kallidus Sapling

» View Event Details | Created Mon, 25 Sep 2023 08:34:00 +0000

Update RCA: Between 09:00 and 13:00 BST on 25-09-2023 customers with Azure AD authentication SSO enabled may have experienced difficulties logging in to Kallidus HR. Preliminary root cause: Engineers determined that an Azure AD token had expired, impacting authentication between customer sites and Azure AD. Mitigation steps were taken to renew the token. Additional monitoring and alerting has been put into place and the team continues to monitor. Thank you for your patience while we resolved this issue.
Posted: Thu, 28 Sep 2023 13:18:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 28 Sep 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 28 Sep 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 21 Sep 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 21 Sep 2023 06:00:00 +0000

Sapling Essential Maintenance - North America

» View Event Details | Created Sun, 03 Sep 2023 06:00:00 +0000

Scheduled From 06:00 UTC on Sunday 3rd September we will be carrying out essential maintenance for all North American hosted Sapling customers. We expect this maintenance to take 3 hours, and the system will be unavailable for two hours during this period. Any processes due to run during this time will be paused and run afterward.
Posted: Sun, 03 Sep 2023 06:00:00 +0000

Sapling Essential Maintenance - UK

» View Event Details | Created Sun, 10 Sep 2023 06:00:00 +0000

Scheduled From 06:00 UTC on Sunday 10th September we will be carrying out essential maintenance for all UK hosted Sapling customers. We expect this maintenance to take 3 hours, and the system will be unavailable for two hours during this period. Any processes due to run during this time will be paused and run afterward.
Posted: Sun, 27 Aug 2023 07:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 14 Sep 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 14 Sep 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 07 Sep 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 07 Sep 2023 06:00:00 +0000

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