Kallidus Status

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Event History

September 2025

Reports of Home and Learn Sites unavailable

» View Event Details | Created Thu, 25 Sep 2025 08:09:00 +0000

Post-Mortem Summary: Between 09:06 and 09:12 (BST) on 25-09-2025, customers may have encountered an error when accessing Kallidus products. Root cause: Kallidus engineers identified that a newly created feature flag had been misconfigured. Configuring the feature flag correctly resolved the issue. Improvements are being made to reduce the risk of new feature flags being able to cause disruption. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.
Posted: Fri, 26 Sep 2025 13:29:00 +0000

Degraded service: Kallidus Learn Lite

» View Event Details | Created Thu, 04 Sep 2025 07:32:00 +0000

Post-Mortem Summary: Between 08:00 and 08:30 (BST) on 04-09-2025, Learn Lite customers may have encountered an error when accessing the product. Root cause: Kallidus engineers identified a unique scenario where the private key associated with the SSL certificate for Learn Lite was removed by the operating system during a routine service restart. Replacing the certificate resolved the issue. Engineers have identified a solution to the problem which will be deployed in the coming days. An improvement to allow more immediate notification of such an issue will also be deployed. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.
Posted: Thu, 04 Sep 2025 14:51:00 +0000

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