» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Our engineers have identified and resolved the issue with reporting warehouse refreshing and data in reports will now be accurate and up to date. An RCA for this issue will be made available here in due course. Please accept our apologies for any inconvenience if you were affected.
Investigating
We have experienced an issue overnight affecting a subset of customers who's reporting warehouses have not build correctly with latest data. Our engineers are working on the solution to this and going through the process of running the warehouse builds over the course of the day today.
Please accept our apologies for the inconvenience this may be causing you today.
» View Event Details | Created
Resolved
Our engineers have identified and resolved the issue with intermittent access issues to Learn and Perform. An RCA for this issue will be made available here in due course.
Please accept our apologies for any inconvenience if you were affected.
Investigating
We are currently investigating reports of intermittent access issues for some Kallidus customers using Learn and Perform. We will keep this page updated with our progress. Please accept our apologies for any inconvenience if you are affected.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Update
A fix was pushed out last night and should be now operational for all customers. If you are still experiencing any issues please reach out to us at https://kallidus.zendesk.com/hc/en-us/requests/new or at help@kallidus.com Thank you for your patience on this matter
Update
We are continuing to investigate this email template token issue as a priority.
Here's the latest;
Some email templates are getting corrupted - specifically tokens are breaking and no longer working as tokens when emails are composed (e.g. Preferred name).
We believe that the problem is caused by our email editor component clashing with Chrome and saving templates in a broken state. However, we are looking into reports from some customers who have advised that they have not carried out any recent edits.
We have deployed a temporary patch for our North American Customers which disables saving from the email editor. This should mean no further issues are created whilst we resolve the underlying cause.
In conjunction with resolving the root cause, we will also be working to correct any templates affected in the interim.
We will continue to keep this page updated. Thank you for your continued patience whilst we work to resolve this and please accept our apologies for any disruption.
Update
We have discovered that there is an issue that corrupts the templates with editing templates using some browsers including Chrome. We have temporarily disabled editing templates. We apologize for the inconvenience.
We will continue to keep this page updated with our latest findings and actions.
Investigating
There is currently an issue with the Email Templates not using the tokens (auto filling variables such as first/last name) therefore not auto-filling within the email. EX. Hello Preferred/First Name
We are currently investigating and we will update when we have more information. Thanks
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.