» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Our engineers have resolved the issue with a subset of learning that was playing in an unexpected language and a patch has been released to all Learn sites.
Investigating
We are currently investigating reports of some eLearning playing in languages different to the expected and/or specified language. This appears to be intermittent and inconsistent with which languages appearing, and is impacting various types and suppliers of eLearning content.
As soon as we have further update, we will post on this status page. In the meantime, thank you for your patience.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Post-Mortem
Between 14:00 and 14:16 BST on 15-08-2024, users of Kallidus Off-The-Shelf (OTS) content may have encountered errors loading courses. This issue occurred because of a storage connectivity issue. Upon discovering the issue, Kallidus engineers triggered a manual reconnection of the storage to resolve the issue. Work to update the service to ensure that this scenario is handled without impacting customers is ongoing. Kallidus apologises for any inconvenience caused by this disruption.
Resolved
Our engineers have now resolved the issue with our OTS courses and all learning material should be opening and playing for learners now.
Apologies again for the inconvenience this caused today. An RCA for the incident will be made available on this thread in due course.
Investigating
Our engineers are investigating an issue when playing any of our legacy or responsive player OTS courseware, typically resulting in a white screen when opening a course.
Apologies for the inconvenience this is currently causing.
» View Event Details | Created
Scheduled
Maintenance is scheduled for our Sapling North American clients on 11th Aug 2024, 05:00 AM - 07:00 AM UTC including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Post-Mortem
Between 02:33 and 09:00 BST on 15-08-2024, users of Kallidus Off-The-Shelf (OTS) content may have encountered errors loading courses. This issue occurred because of a storage connectivity issue. Upon discovering the issue, Kallidus engineers triggered a manual reconnection of the storage to resolve the issue. Work to update the service to ensure that this scenario is handled without impacting customers is ongoing. Kallidus apologises for any inconvenience caused by this disruption.
Resolved
Our engineers have now resolved the issue with our OTS courses and all learning material should be opening and playing for learners now. Apologies again for the inconvenience this caused today. An RCA for the incident will be made available on this thread in due course.
Investigating
Our engineers are investigating an issue when playing any of our legacy or responsive player OTS courseware, typically resulting in a white screen when opening a course. Apologies for the inconvenience this is currently causing.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
Customers on our IDS6 identity provider solution were experiencing issues importing users in bulk via our Manager Users functionality > Import Users option. This has now been resolved and importing functionality is now available.
Please accept our apologies for the inconvenience caused.
Investigating
Customers on our IDS6 identity provider solution may be experiencing issues importing users in bulk via our Manager Users functionality > Import Users option. Our engineers are working to resolve this as quickly as possible. Users can be added via the 'Add user' option individually, as a workaround at this time.
Please accept our apologies for the inconvenience caused.
» View Event Details | Created
Resolved
Our engineers have now resolved issues with our OTS course materials that were causing a freeze or white screen for a subset of customers.
Please accept our apologies again for any inconvenience caused.
Investigating
A subset of customers may be experiencing an issue with our OTS courses freezing up when displaying content pages within the courses. Our engineers are aware and investigating. We will update this page as investigations continue, through to resolution.
Apologies for the inconvenience this is causing.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Resolved
This maintenance is now complete.
Thank you for your understanding.
Scheduled
We will be carrying out essential emergency maintenance on one of our servers from 7pm - 7:30pm BST today (29th August 2024).
During this time affected Kallidus sites will be unavailable for short periods and the maintenance page will show intermittently. This is to carry out essential backend maintenance at a time when we anticipate lower usage. Those affected are being contacted this afternoon.
Please accept our apologies for any disruption this may cause, and thank you for your patience whilst we take this action.