» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Investigating
Please note: This message relates to BusinessObjects customers only. Customers using new Kallidus Reporting are not impacted by this update.
To ensure we continue to serve our customers, we need to complete a security update to our BusinessObjects reporting tool. This latest security update also includes a new look and feel. You can read more about that change here. This will ensure we can continue to support BusinessObjects while our customers adopt our new Reporting solution built on Microsoft Power BI embedded technologies.
During this update, BusinessObjects will be unavailable on 14th January 2025, and 28th January 2025. Your schedules that are set to run during this period will be queued, and run once the application becomes available again.
This update will ensure we can continue to offer a safe and supported solution until BusinessObjects is fully replaced by our new Reporting and Analytics solution.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Scheduled
Please note: This message relates to BusinessObjects customers only. Customers using new Kallidus Reporting are not impacted by this update.
To ensure we continue to serve our customers, we need to complete a security update to our BusinessObjects reporting tool. This latest security update also includes a new look and feel. You can read more about that change here. This will ensure we can continue to support BusinessObjects while our customers adopt our new Reporting solution built on Microsoft Power BI embedded technologies.
During this update, BusinessObjects will be unavailable on 14th January 2025, and 28th January 2025. Your schedules that are set to run during this period will be queued, and run once the application becomes available again.
This update will ensure we can continue to offer a safe and supported solution until BusinessObjects is fully replaced by our new Reporting and Analytics solution.
» View Event Details | Created
Post-Mortem
Following the completion of the scheduled Business Objects upgrade on 28th January 2025, a small subset of customers who do not use the .kallidus-suite.com URL domain to access Kallidus products were unable to access Business Objects reports from their Learn instance.
This was caused by mis-configured SSL certificates within our hosting platform for those specific domains, resulting in reports being unavailable for this small subset of customers.
Once the cause was identified, the certificates were applied and the system restarted, which restored access for those customers at 12:17 GMT on 29th January 2025. We have improved our internal processes to mitigate any future occurrence.
Thank you for your patience whilst this was resolved and please accept our apologies for the inconvenience.
Resolved
Our engineers have now resolved the incident and all reports should be able to be opened now for our Business Objects customers. If you still experience an error when opening a report, please try again after clearing the browser cache/cookies, or try in a fresh browser launched. An RCA for this incident will be made available here in due course.
Please accept our apologies again for any inconvenience caused this morning.
Update
Our engineers are continuing to action work to roll out the fix expected to resolve this to any affected customers.
Apologies for the inconvenience this is causing this morning.
Update
The team have identified the issue and is working on rolling out a fix to all affected sites.
Apologies for any inconvenience this issue causing this morning. A further update will be posted once the fix has been deployed to all affected customers.
Investigating
We are aware of a small subset of customers who are having problems running Business Objects reports this morning. Our engineers are investigating and further updates will be posted here as we receive them.
Apologies for the inconvenience this is causing this morning.
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
» View Event Details | Created
Post-Mortem
Between 09:25 and 11:04 GMT on Thursday, 30th January 2025, Perform customers experienced issues accessing Reviews.
The issue was caused by some problematic pods within the Review Services. Once identified, these pods were rebuilt and the system is now stable.
We have improved our internal processes and resources to mitigate any future occurrences and improve efficiency
Thank you for your patience while this was resolved, and please accept our apologies for the inconvenience.
Update
Our monitoring continues to show good service to Perform and access to all pages should be available.
An RCA for this incident will be available soon.
Update
Our monitoring continues to show good service to Perform and access to all pages should be available. However, investigations into the cause are ongoing. If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.
Thank you for your continued patience while we work to fully resolve this.
Update
Our engineers believe that access to Perform should be back to normal and we are not seeing any further access issues at this time. However, investigations into the cause are ongoing.
If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.
Thank you for your continued patience while we work to fully resolve this.
Update
Our engineers believe that access to Perform should be back to normal and we are not seeing any further access issues at this time. However, investigations into the cause are ongoing.
If you still have issues accessing your Perform site or any pages within it, please raise a ticket to our support team.
Thank you for your continued patience while we work to fully resolve this.
Update
Our engineers are continuing to investigate the cause of issues loading several pages in Perform at present. Apologies for any inconvenience this is causing.
Investigating
We are investigating reports of issues accessing Perform for a subset of our customers. Our engineers are currently looking into this and we will post updates here as soon as we receive them.
Apologies for any inconvenience this is causing.