Degraded service: Power BI reporting

» View Event Details | Created Mon, 03 Mar 2025 07:21:00 +0000

Resolved

Reports have been building their latest data for some time now after monitoring and the issue is now considered resolved. An RCA for this incident will be made available here. Apologies for any inconvenience this caused.

Posted: Wed, 05 Mar 2025 08:28:00 +0000

Investigating

We have been made aware that a subset of customers Power BI reports didn't get updated overnight as usual. Our engineers are working through updating all report warehouses to ensure they have latest datasets throughout today. We will post back on here once we know that all customer Power BI datasets are updated.

Posted: Mon, 03 Mar 2025 07:21:00 +0000

Degraded service: Power BI Reporting

» View Event Details | Created Thu, 06 Mar 2025 11:13:00 +0000

Resolved

Reports have been building their latest data for some time now after monitoring and the issue is now considered resolved. An RCA for this incident will be made available here. Apologies for any inconvenience this caused.

Posted: Sun, 09 Mar 2025 09:08:00 +0000

Investigating

We have been made aware that a subset of customers Power BI reports didn't get updated overnight as usual. Our engineers are working through updating all report warehouses to ensure they have latest datasets throughout today. We will post back on here once we know that all customer Power BI datasets are updated.

Posted: Thu, 06 Mar 2025 11:13:00 +0000

Degraded service: Learn

» View Event Details | Created Wed, 26 Mar 2025 09:48:00 +0000

Resolved

Our engineers have now corrected the group information for affected sites in Learn and manager names should now be back showing as the group codes and titles. Apologies for the inconvenience while we worked through the issue.

Posted: Thu, 27 Mar 2025 07:17:00 +0000

Update

Our engineers have identified the issue and are in the process of reverting manager groups back to their original state. We will post a further update when we know all Learn sites groups are showing good data again. Once again please accept our apologies for the inconvenience this is causing today.

Posted: Wed, 26 Mar 2025 12:15:00 +0000

Update

Our engineers have identified the issue and are in the process of reverting manager groups back to their original state. We will post a further update when we know all Learn sites groups are showing good data again. Once again please accept our apologies for the inconvenience this is causing today.

Posted: Wed, 26 Mar 2025 10:44:00 +0000

Investigating

A subset of customers with data feeds for employee data feeding into Kallidus Learn, may have noticed that manager groups titles have been updated to be import key values as titles, instead of Manager names. Our data team is working on a fix for this and we will post further updates as we receive them. Apologies for the inconvenience this is causing.

Posted: Wed, 26 Mar 2025 09:48:00 +0000

Degraded Service: Sapling UK

» View Event Details | Created Thu, 27 Mar 2025 11:56:00 +0000

Post-Mortem

RCA: The root cause of the downtime was a data integrity issue that impacted the UK Sapling Solution. Upon identification of the issue, we immediately instigated a point-in-time restoration of the data. The integrity of the restoration was then confirmed before the service was restored to all UK customers.

A preliminary investigation into the issue has identified a script which was inadvertently triggered on a production system. Kallidus' internal processes have already been updated to prevent this scenario from reoccurring, and engineers will continue to work to improve the robustness of this and related processes. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

Posted: Fri, 28 Mar 2025 14:32:00 +0000

Resolved

Our engineers have now identified the issue and access has been restored to Kallidus Sapling for our UK customers. An RCA for this incident will be made available on this page within 48 hours. Once again, please accept our apologies for the inconvenience caused today.

Posted: Thu, 27 Mar 2025 13:52:00 +0000

Update

Engineers are continuing to investigate the cause of access issues for our Sapling UK customers. Please accept our apologies for any inconvenience caused.

Posted: Thu, 27 Mar 2025 12:27:00 +0000

Investigating

Engineers are investigating issues accessing Kallidus Sapling sites in the UK for a subset of customers. We will provide further updates as investigations continue. Please accept our apologies for any inconvenience caused.

Posted: Thu, 27 Mar 2025 11:56:00 +0000