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Resolved
Following a period of monitoring, we can confirm that all data is now updated and performing as expected. We have determined that this issue was due to unexpectedly high usage of the data processing and have taken steps to mitigate this further in the future. Please accept our apologies for any inconvenience.
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Resolved
Between 12:30 and 13:57 GMT on 24-04-2019 customers experienced Kallidus Learn only loading the default branding, and loading the default branding slowly. Preliminary root cause: Engineers determined that some branding resources were unavailable, resulting in default branding to load on first access. Additional requests loaded the branding quickly once locally cached by the users browser. Resources were made available elsewhere to restore all custom and standard branding load performance. Thank you for your patience while we resolved this issue.
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» View Event Details | Created
Resolved
Following extensive monitoring over the weekend, we can confirm that overnight processing is now working as expected and following last night's processes, all sites are up to date and working as expected. Thank you for your patience whilst we worked to resolve this issue and please accept our apologies for any confusion this may have caused.
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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» View Event Details | Created
Scheduled
We will be performing scheduled maintenance beginning 06:00AM GMT on 25.04.19 and we expect service to resume by 8:00 AM (GMT). During this time your Kallidus system may not be available.
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» View Event Details | Created
Resolved
Overnight on 07/04/2019 the batch processor for a small subset of Kallidus Classic LMS customers only partially completed. Preliminary root cause: Engineers determined that an exception was encountered during processing that was not fully handled. Mitigation steps were taken to fully resolve this scenario and the team continues to monitor. Thank you for your patience while we resolved this issue.
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» View Event Details | Created
Resolved
Between 06:00 and 09:24 BST on 04.04.2019 customers may have experienced difficulties loading review data in Kallidus Perform.
Our preliminary root cause has indicated that this issue was due to an environment configuration, impacting all areas of the application that load review data. Our engineers took steps to mitigate this issue and continue to monitor all systems. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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