Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Event History

September 2019

Service disruption on Kallidus Recruit

» View Event Details | Created Wed, 25 Sep 2019 18:10:00 +0000

Post-Mortem Summary of impact: From 18:52 BST on 25 September 2019, Kallidus Recruit sites were unavailable to a subset of customers. This situation will have started to improve from 21:13 BST on the same day for most customers. Preliminary root cause: Engineers have determined that this was a name resolution issue, caused by the loss of DNS records for the domain 'kallidusrecruit.com' published by a third party service partner. Mitigation: Upon becoming aware of the disruption, engineers raised a support ticket with the provider who initiated a refresh of the DNS records for kallidusrecruit.com. Because of the way in which DNS propagation takes place, DNS changes can take 24-48 hours to fully propagate across all DNS servers worldwide. As of 09:30 BST 27 September 2019, the situation is much improved and we believe all propogation is complete. Next steps: Kallidus engineers have moved ownership for the kallidusrecruit.com DNS zone to it's Microsoft Azure platform to increase the resilience of the service.
Posted: Fri, 27 Sep 2019 07:18:00 +0000

Degraded service with Kallidus Reporting

» View Event Details | Created Wed, 25 Sep 2019 08:17:00 +0000

Post-Mortem Summary of impact: Between 09:00 (BST) and 09:45 (BST) on 25 September 2019, interactive reporting services for the Kallidus LMS, Learn and Perform products were unavailable. Scheduled reporting was unaffected. Preliminary root cause: Kallidus engineers have determined that this was due to an issue with the Tomcat web application server. Mitigation: Upon becoming aware of the issue, engineers restarted the Tomcat web application server on the affected server and normal service resumed. Next steps: Kallidus have engaged SAP (the owners of Business Objects). Engineers continue to work with SAP to identify the root cause and will update this RCA once this has been established.
Posted: Wed, 25 Sep 2019 09:41:00 +0000

Degraded performance for some customers on Kallidus Learn and Kallidus Classic sites

» View Event Details | Created Tue, 17 Sep 2019 09:14:00 +0000

Update An RCA is now available for this incident in the Zendesk Knowledgebase here: https://kallidus.zendesk.com/knowledge/articles/360002549317/en-us?brand_id=1102285
Posted: Wed, 18 Sep 2019 13:26:00 +0000

Degraded service on Kallidus Learn and Classic LMS

» View Event Details | Created Mon, 16 Sep 2019 09:47:00 +0000

Update Learn and Classic sites have returned to normal service again now (12:10) and we will be posting details of the RCA for this issue to this site in due course. Thank you for your patience while our engineers worked to resolve this issue.
Posted: Mon, 16 Sep 2019 10:55:00 +0000

Degraded Service with Kallidus Reporting

» View Event Details | Created Mon, 02 Sep 2019 08:23:00 +0000

Resolved Normal service has now resumed and all delayed schedules have now been sent as expected. Thank you for your patience whilst we worked on this. Details of the root cause will be available on this page in due course.
Posted: Mon, 02 Sep 2019 13:08:00 +0000

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