Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Event History

November 2019

Degraded Service on Kallidus Reporting

» View Event Details | Created Fri, 15 Nov 2019 09:37:00 +0000

Resolved Summary of impact: Between 08:30 (GMT) and 09:45 (GMT) on 15 November 2019, interactive reporting services for the Kallidus LMS, Learn and Perform products were unavailable. Scheduled reporting was unaffected. Preliminary root cause: Kallidus engineers have determined that this was due to an issue with a memory leak in the Business Objects web application which impacted the Tomcat web application server. Mitigation: Upon becoming aware of the issue, engineers restarted the Tomcat web application server on the affected server and normal service resumed. Regular weekly restarts of the Tomcat web application server will take place each Thursday morning during the maintenance window (06:00-08:00). Next steps: Kallidus have been advised by SAP (the owners of Business Objects) that this issue has been resolved in a later version of the software (BI 4.2 SP7 patch 5) and so Kallidus will plan to upgrade to this version in the near future.
Posted: Fri, 15 Nov 2019 10:06:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Thu, 14 Nov 2019 09:08:00 +0000

Resolved Between 8:37 and 9:30 GMT on 14/11/2019 customers may have experienced difficulties accessing Kallidus Perform. Preliminary root cause: A routine update to one of the backend storage systems did not fail over to a backup resource as expected. As a consequence of this, the service was disrupted whilst the active system was restarted. Kallidus engineers have reproduced the fault and are working with our service partners to improve the connection resilience and prevent a re-occurrence. Thank you for your patience whilst we worked to resolve this, and please accept our apologies for any inconvenience this may have caused.
Posted: Fri, 15 Nov 2019 10:36:00 +0000

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