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Update
This issue is now resolved and normal service has resumed.
Thank you for bearing with us whilst we resolved this issue and please accept our apologies for any inconvenience caused.
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Post-Mortem
Between 09:40 - 10:32 am GMT on 21.02.2022 we enabled a piece of pre-deployed funtionality to Kallidus Learn sites. During the course of the morning's server usage, we found that some internal resources hit their limit causing a period of service unavailability.
Due to the nature of this rollout, once this became apparent, we were able to immediately recover, by limiting access to new functionality and falling back to previously used resources.
We are now taking steps to further reinforce these internal resources in order to support all functionality as expected.
Please accept our apologies for any inconvenicen caused.
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Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
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» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
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» View Event Details | Created
Update
Text message SMS services have now been restored for all Recruit customers.
Thank you for your patience whilst we worked through the issue.
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Update
Between 17:32 on 01-02-2022 and 07:37 on 03-02-2022, users accessing Kallidus products authenticating via a Single Sign-On SAML 2.0 provider would have experienced disrupted access to their services.
Preliminary root cause: Engineers determined that an update to an automated process resulted in a empty values being committed to customer SAML configuration, causing users of customers using SAML SSO being unable to login. A resolution was in place by 02:45 GMT 02-02-2022, at which time the vast majority of affected customers would have been able to login successfully. There were isolated customers for whom additional steps were required and these were dealt with as and when errors were detected. Kallidus has taken measures to improve its automation, monitoring and management processes to prevent any future reoccurrence. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
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Update
Engineers have resolved the issue and importing and updating of users via the Import process is available again.
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» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
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