Kallidus Status

We share details of service availability and performance for Kallidus products

All Systems are Online

Return to Statuspage

Event History

April 2023

Degraded service - Learn and Perform

» View Event Details | Created Wed, 26 Apr 2023 10:37:00 +0000

Update RCA: Summary: Between 11:29 and 11:44 BST on 26-04-2023, Kallidus application availability for UK customers was disrupted; users attempting to use the Kallidus services during this period may have seen errors at login or during use. Root cause: The addition of a new virtual machine to a network load balancer disrupted the routing of customer requests to internal servers. Kallidus engineers immediately recognised this and took steps to disable the virtual machine. After a short period of monitoring, it was necessary to restart a network service in order to restore availability of the Kallidus products. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: Wed, 26 Apr 2023 12:34:00 +0000

Degraded Service

» View Event Details | Created Tue, 25 Apr 2023 10:33:00 +0000

Update RCA: Summary: Between 11:20 and 11:34 BST on 25-04-2023, Kallidus Learn application availability was severely disrupted and many users would have experienced an error upon login or when performing operations. Preliminary root cause: Whilst the disruption started upon the failover of a load-balanced service, the root cause continues to be investigated. Kallidus engineers are working to reproduce the issue in its testing environments and have some changes planned for this week's maintenance window. This RCA will be updated as soon as more information becomes available. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: Wed, 26 Apr 2023 11:41:00 +0000

Degraded service - Kallidus Sapling

» View Event Details | Created Mon, 17 Apr 2023 10:13:00 +0000

Investigating We're currently investigating an issue accessing Sapling sites in the UK/EU region. Our engineers are investigating with priority and we hope to have services restored shortly. Please accept our apologies for the inconvenience this is causing this morning.
Posted: Mon, 17 Apr 2023 10:13:00 +0000

Kallidus Maintenance

» View Event Details | Created Sat, 08 Apr 2023 08:00:00 +0000

Scheduled On 8th April 07:00 UTC (08:00 GMT) our Cloud Service Provider is planning a short period of maintenance, which may lead to a very short period of down time to Kallidus suite products (between 60 and 120 seconds) while some of our services restart after the maintenance. We apologise in advance for this as it falls outside of our standard Thursday maintenance schedule and not something under Kallidus' control.
Posted: Sat, 08 Apr 2023 08:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Fri, 07 Apr 2023 17:00:00 +0000

Scheduled On 7th April 16:00 UTC (17:00 GMT) our Cloud Service Provider is planning a short period of maintenance, which may lead to a very short period of down time to Kallidus suite products (between 60 and 120 seconds) while some of our services restart after the maintenance. We apologise in advance for this as it falls outside of our standard Thursday maintenance schedule and not something under Kallidus' control.
Posted: Fri, 07 Apr 2023 17:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 20 Apr 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 20 Apr 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 27 Apr 2023 16:44:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 20 Apr 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 13 Apr 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 13 Apr 2023 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 06 Apr 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 06 Apr 2023 06:00:00 +0000

March 2023 May 2023 Current Month