Kallidus Status

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Event History

November 2023

Degraded service: Kallidus Suite

» View Event Details | Created Tue, 28 Nov 2023 15:16:00 +0000

Resolved RCA: Between 14:39 and 15:04 GMT on 28-11-2023, users of all Kallidus applications may have experienced slow response or errors from the applications. Preliminary root cause: Kallidus engineers discovered that a network connection threshold had been reached on a group of internal servers This caused a spike in connections, request retries and slow response times on the network device that services incoming requests to the Kallidus products. Failing over to a backup network device cleared the connections and resolved the issue. Kallidus engineers have subsequently raised the network connection threshold and will work towards its removal in future. It was also identified that there was no alert in place for this scenario, which engineers will work to address imminently. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: Wed, 29 Nov 2023 11:31:00 +0000

Degraded service: Kallidus Sapling (UK/NAM)

» View Event Details | Created Tue, 07 Nov 2023 09:22:00 +0000

Resolved Our engineers have now resolved access issues for a subset of customers who had issues logging in to Sapling via SSO. We will fully investigate the cause and a RCA will be posted here as it becomes available. Apologies again for the inconvenience this caused today.
Posted: Tue, 07 Nov 2023 10:11:00 +0000

Sapling - North American Essential Maintenance

» View Event Details | Created Tue, 14 Nov 2023 07:00:00 +0000

Scheduled Between 07:00 - 08:00 UCT, 14th November 2023, we will be carrying out essential maintenance on our North American servers that host some of our Sapling customers. This maintenance will include system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Mon, 13 Nov 2023 23:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 30 Nov 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 30 Nov 2023 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 23 Nov 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 23 Nov 2023 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 16 Nov 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 16 Nov 2023 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 09 Nov 2023 05:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 09 Nov 2023 05:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 02 Nov 2023 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 02 Nov 2023 06:00:00 +0000

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