Kallidus Emergency Maintenance
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Resolved
This maintenance is now complete.
Thank you for your understanding.
Posted:
Kallidus Status
We share details of service availability and performance for Kallidus products
All Systems are Online
Event History
August 2024
Degraded Service: Off the Shelf (OTS) Content
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Resolved
Our engineers have now resolved issues with our OTS course materials that were causing a freeze or white screen for a subset of customers.
Please accept our apologies again for any inconvenience caused.
Posted:
Degraded service: Kallidus Learn
» View Event Details | Created
Resolved
Customers on our IDS6 identity provider solution were experiencing issues importing users in bulk via our Manager Users functionality > Import Users option. This has now been resolved and importing functionality is now available.
Please accept our apologies for the inconvenience caused.
Posted:
Degraded service: Kallidus Off-the-Shelf (OTS) courses
» View Event Details | Created
Post-Mortem
Between 02:33 and 09:00 BST on 15-08-2024, users of Kallidus Off-The-Shelf (OTS) content may have encountered errors loading courses. This issue occurred because of a storage connectivity issue. Upon discovering the issue, Kallidus engineers triggered a manual reconnection of the storage to resolve the issue. Work to update the service to ensure that this scenario is handled without impacting customers is ongoing. Kallidus apologises for any inconvenience caused by this disruption.
Posted:
Degraded service: Kallidus Off-the-Shelf (OTS) courses
» View Event Details | Created
Post-Mortem
Between 14:00 and 14:16 BST on 15-08-2024, users of Kallidus Off-The-Shelf (OTS) content may have encountered errors loading courses. This issue occurred because of a storage connectivity issue. Upon discovering the issue, Kallidus engineers triggered a manual reconnection of the storage to resolve the issue. Work to update the service to ensure that this scenario is handled without impacting customers is ongoing. Kallidus apologises for any inconvenience caused by this disruption.
Posted:
Degraded service with some eLearning language options
» View Event Details | Created
Resolved
Our engineers have resolved the issue with a subset of learning that was playing in an unexpected language and a patch has been released to all Learn sites.
Posted:
Kallidus Maintenance
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Scheduled
Maintenance is scheduled for our Sapling North American clients on 11th Aug 2024, 05:00 AM - 07:00 AM UTC including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
Kallidus Maintenance
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
Kallidus Maintenance
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
Kallidus Maintenance
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
Kallidus Maintenance
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted:
Kallidus Maintenance
» View Event Details | Created
Scheduled
Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: