Kallidus Status

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Event History

November 2024

Kallidus Sapling - Degraded Service

» View Event Details | Created Fri, 22 Nov 2024 15:48:00 +0000

Post-Mortem Between 00:00 20-11-2024 and 18:48 22-11-2024 (BST), Sapling customers in the UK will have experienced issues in Sapling where documents would not show up-to-date document statuses for signed documents, due to an unexpected outcome of routine maintenance to our application configuration. The ability to assign, view and sign documents remained functional during this time. We have added additional checks and monitoring for future changes as a result of this issue. Please accept our apologies for any disruption caused and thank you for your patience whilst we resolved the issue.
Posted: Tue, 26 Nov 2024 15:57:00 +0000

Degraded Services

» View Event Details | Created Fri, 08 Nov 2024 11:53:00 +0000

Post-Mortem Between 11:50 - 12:50 GMT on 08.11.2024, users of Kallidus Learn in the UK will have experienced issues loading the application. Preliminary root cause: Kallidus engineers discovered a system defect, following an out-of-hours deployment, of new functionality on the morning of 08.11.2024. This defect was not discovered until later in the day when the offending system area interacted with the underlying infrastructure for the first time. This resulted in performance declining as usage ramped up, leading to the access issues experienced by many customers. Once identified as the cause, the deployment was rolled back. This in turn decreased performance overhead and normal service resumed within the hour. We also took steps to clear any cached browser code that could have caused issues for any users who had attempted to access when the service was disrupted. We have reviewed our processes for improvements and have identified some key steps we can take to mitigate for the future. Please accept our apologies for any inconvenience caused by this disruption and thank you for your patience whilst we resolved this issue.
Posted: Mon, 11 Nov 2024 15:57:00 +0000

Kallidus Sapling: Maintenance

» View Event Details | Created Mon, 04 Nov 2024 05:00:00 +0000

Scheduled Maintenance is scheduled for our Sapling UK clients on 4th Nov 2024, 05:00 AM - 07:00 AM UTC including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Mon, 04 Nov 2024 05:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 28 Nov 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 28 Nov 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 21 Nov 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 21 Nov 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 14 Nov 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 14 Nov 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 07 Nov 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 07 Nov 2024 06:00:00 +0000

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