Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Event History

March 2025

Degraded Service: Power BI Reporting

» View Event Details | Created Mon, 31 Mar 2025 09:03:00 +0000

Resolved Our engineers have now resolved the issue and all customer reporting datasets have been refreshed successfully. All reports should show the latest data.
Posted: Mon, 31 Mar 2025 12:28:00 +0000

Degraded Service: Sapling UK

» View Event Details | Created Thu, 27 Mar 2025 11:56:00 +0000

Post-Mortem RCA: The root cause of the downtime was a data integrity issue that impacted the UK Sapling Solution. Upon identification of the issue, we immediately instigated a point-in-time restoration of the data. The integrity of the restoration was then confirmed before the service was restored to all UK customers. A preliminary investigation into the issue has identified a script which was inadvertently triggered on a production system. Kallidus' internal processes have already been updated to prevent this scenario from reoccurring, and engineers will continue to work to improve the robustness of this and related processes. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.
Posted: Fri, 28 Mar 2025 14:32:00 +0000

Degraded service: Learn

» View Event Details | Created Wed, 26 Mar 2025 09:48:00 +0000

Resolved Our engineers have now corrected the group information for affected sites in Learn and manager names should now be back showing as the group codes and titles. Apologies for the inconvenience while we worked through the issue.
Posted: Thu, 27 Mar 2025 07:17:00 +0000

Degraded service: Power BI Reporting

» View Event Details | Created Thu, 06 Mar 2025 11:13:00 +0000

Resolved Reports have been building their latest data for some time now after monitoring and the issue is now considered resolved. An RCA for this incident will be made available here. Apologies for any inconvenience this caused.
Posted: Sun, 09 Mar 2025 09:08:00 +0000

Degraded service: Power BI reporting

» View Event Details | Created Mon, 03 Mar 2025 07:21:00 +0000

Resolved Reports have been building their latest data for some time now after monitoring and the issue is now considered resolved. An RCA for this incident will be made available here. Apologies for any inconvenience this caused.
Posted: Wed, 05 Mar 2025 08:28:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 27 Mar 2025 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 27 Mar 2025 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 20 Mar 2025 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 20 Mar 2025 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 13 Mar 2025 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 13 Mar 2025 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 06 Mar 2025 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 06 Mar 2025 06:00:00 +0000

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