Degraded service on Kallidus Learn

» View Event Details | Created Mon, 10 Oct 2022 12:41:00 +0000

Resolved

RCA: Between 13:30 and 15:00 BST on 10-10-2022, Kallidus Learn experienced some issues with an API service and users may have had a degraded experience during this time.

Kallidus engineers have determined that a very large number of requests were made to an API service in a very short period of time from a small number of users. This overwhelmed the API and resulted in a degraded service for other customers. Full service was restored and we are in discussions with the customer to understand how we can prevent this from reoccurring. We are also investigating ways to monitor this eventuality in the future from our side.

Posted: Wed, 12 Oct 2022 08:46:00 +0000

Update

Engineers have resolved the site issues from earlier this afternoon and all sites are loading as expected and launching and tracking content again as expected.

Apologies for the inconvenience this has obviously caused today.

Posted: Mon, 10 Oct 2022 14:42:00 +0000

Update

Engineers are continuing to investigate the issue and further reports of Learn sites being inaccessible / access denied messages appearing for some users. We will provide further updates as they become available.

Posted: Mon, 10 Oct 2022 13:51:00 +0000

Investigating

We are currently investigating reports of an issue launching and running eLearning.

Thank you for your patience whilst we look into this.

Posted: Mon, 10 Oct 2022 12:41:00 +0000

Degraded service on Kallidus Recruit

» View Event Details | Created Mon, 10 Oct 2022 13:06:00 +0000

Update

RCA: Between 13:00 and 15:00 BST on 10/10/2022 Kallidus Recruit customers experienced issues accessing the candidate portal.

Engineers tracked down the root cause of the issue to be an expired certificate that was being unexpectedly cached within IIS on the web servers.

The issue was resolved and the mechanism by which it was cached was removed to ensure it will not happen again.

Posted: Wed, 12 Oct 2022 08:47:00 +0000

Update

Our engineers have resolved issues with viewing or updating candidates now. An RCA for this incident will be posted here as soon as one is available to us.

Apologies once again for the inconvenience this has caused today.

Posted: Mon, 10 Oct 2022 14:08:00 +0000

Investigating

Some customers may be experiencing issues in accessing or progressing candidates at the moment. Our engineers are investigating as high priority and we will provide further information as soon as we can. Please accept our apologies for the inconvenience this is causing you today.

Posted: Mon, 10 Oct 2022 13:06:00 +0000