Kallidus Manual User Creation degraded

» View Event Details | Created Thu, 03 Jul 2025 12:50:00 +0000

Resolved

Our engineers have now ensured that the issue with manually created users having an account in Learn is resolved. An RCA for this incident will follow shortly. Thank you for your patience while our team worked through this issue to resolution, and apologies once again for the inconvenience this caused.

Posted: Fri, 04 Jul 2025 06:49:00 +0000

Update

Our engineers are continuing to work to investigate the delay of users being manually imported. We expect this to take the remainder of today to resolve fully. A further update will be posted when we know the delay has been resolved. Please accept our sincere apologies for any inconvenience this is causing today.

Posted: Thu, 03 Jul 2025 14:54:00 +0000

Update

Our engineers are continuing to work to resolve the issue of manually created users appearing in Learn. Please accept our sincere apologies for any inconvenience this is causing today.

Posted: Thu, 03 Jul 2025 13:51:00 +0000

Investigating

Our engineers are investigating an issue for customers who are importing users manually that aren't appearing in Learn. We are working to get this issue resolved and our apologies for any inconveniences this is causing.

Posted: Thu, 03 Jul 2025 12:50:00 +0000

Degraded Service: Kallidus Recruit

» View Event Details | Created Mon, 14 Jul 2025 16:25:00 +0000

Post-Mortem

Between 14:30PM and 19:00 (BST) on 14-07-2025, Recruit systems were impacted by an issue where candidates were unable to apply for jobs..

Root cause: The issue stemmed from a change made by one of our third-party providers, who supply location data (geocoding). They retired an older version of their service that our system was still using. Unfortunately, our application didn’t handle this change gracefully, which led to the disruption.

We’ve updated the Recruit system to be more resilient. Now, if the location service fails—whether due to known or unexpected reasons—candidates will still be able to apply without interruption.

We’re reviewing our integration with third-party services to ensure similar issues are caught earlier and handled more smoothly in the future.

Posted: Fri, 25 Jul 2025 13:22:00 +0000

Resolved

Our engineers have now implemented steps to mitigate the issue with searching by location and the candidate's ability to submit applications. Apologies again for the inconvenience this caused this evening. We will be reaching out to our 3rd party to ensure future instances of this are limited.

Posted: Mon, 14 Jul 2025 18:16:00 +0000

Update

Our engineers are currently looking to mitigate the issue with both submitting applications and searching by location, which has been caused by the unavailability of geolocation information from a 3rd party provider. We will update further when we have put mitigation in place to resolve this.

Posted: Mon, 14 Jul 2025 17:19:00 +0000

Investigating

Our engineers are currently investigating an issue with our Kallidus Recruit product, which is resulting in candidates unable to submit applications for advertised roles. We are treating the issue with highest priority and will update this page as soon as we have further updates.

Please accept our sincere apologies for the inconvenience this is causing.

Posted: Mon, 14 Jul 2025 16:25:00 +0000

Degraded Service: Kallidus Learn

» View Event Details | Created Thu, 24 Jul 2025 09:59:00 +0000

Post-Mortem

Between 07:30 and 16:55 (BST) on 24-07-2025, a minority of customers may have encountered an error when accessing the Administration area of Kallidus Learn. Root cause: Kallidus engineers identified that a network change had caused a small number of systems to reach a limit on outgoing network connections to a dependent service critical to Learn's Administration functionality.

A further change to remove this limit was made and normal service resumed.

Engineers will be making enhancements to their deployment processes, to better identify potential limitations prior to deployment, and to their observability platform, to ensure that such an issue would immediately be identified.

We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.

Posted: Fri, 25 Jul 2025 11:33:00 +0000

Resolved

Our engineers have now resolved the administration access issue for a subset of customers, and full admin access is now restored for all affected customers. An RCA for this incident will be made available here in due course. Thank you for your patience while we worked to resolve this matter.

Posted: Thu, 24 Jul 2025 16:27:00 +0000

Update

Our engineers are still working to resolve the issue that is affecting users' access to the admin side of some Learn sites for a subset of customers. Resolving this remains our highest priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Thu, 24 Jul 2025 16:26:00 +0000

Update

We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Thu, 24 Jul 2025 15:21:00 +0000

Update

We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Thu, 24 Jul 2025 12:05:00 +0000

Update

We are still working to resolve the issue that is affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Thu, 24 Jul 2025 11:08:00 +0000

Investigating

Our engineers are currently investigating an issue affecting users access to the admin side of some Learn sites. Resolving this is a top priority, and we will share updates here as soon as they become available. We sincerely apologise for the inconvenience caused and appreciate your patience.

Posted: Thu, 24 Jul 2025 09:59:00 +0000