Email Address Not Present in Manage Users

» View Event Details | Created Tue, 14 Oct 2025 08:17:00 +0000

Resolved

Our engineers have now implemented a fix for this and email addresses are displayed. Apologies again for the inconvenience this caused this morning.

Posted: Tue, 14 Oct 2025 09:32:00 +0000

Update

We have identified an issue and are rolling a patch for this. This is a display issue affecting the display of the email address. This patch should be deployed in the within the next 30 minutes subject to testing. We are continuing to investigate whether there is any wider underlying issue.

We apologise for any inconvenience caused.

Posted: Tue, 14 Oct 2025 09:23:00 +0000

Investigating

Email addresses not displayed in 'Manage Users' - this means that Admins may be unable to send password reset links, and users may not be able to use the Password Reset function. We are currently investigating this issue and will post updates.

Posted: Tue, 14 Oct 2025 08:17:00 +0000

360 and Talent Maintenance

» View Event Details | Created Thu, 23 Oct 2025 08:27:00 +0000

Post-Mortem

Between 09:17 and 20:30 GMT on 23-10-2025 our Talent and 360 applications experienced a period of downtime while we investigated and addressed a newly discovered security vulnerability.

Root Cause:

We identified an exploitable vulnerability in one of our application components. A thorough investigation indicated that no customer data was accessed, exposed or compromised via this method.

Upon discovery we immediately took the system offline to prevent any potential further risk and subsequently conducted a full investigation to identify the root issue and to confirm no data exposure. A permanent security patch was applied to the application code to close the vulnerability.

Talent and 360 service was safely restored once we confirmed system integrity and security.

As a precaution, we are enhancing internal security scanning and code review processes and expanding our automated vulnerability detection and response capabilities.

Thank you for your patience while we resolved this issue.

Posted: Thu, 30 Oct 2025 13:37:00 +0000

Resolved

Service for Talent and 360 has now been restored, however, job services remain paused at this time, and our team will begin work to bring those back online tomorrow. Thank you for your patience and understanding.

Posted: Thu, 23 Oct 2025 19:41:00 +0000

Update

Restoration work is currently ongoing. Our team continues to make progress and is working to restore full access as soon as possible. We appreciate your continued patience.

Posted: Thu, 23 Oct 2025 18:21:00 +0000

Update

We are continuing to carry out critical maintenance on our 360 and Talent products. Our team are working to ensure they are available again as soon as possible. We sincerely apologise for the disruption and appreciate the patience of everyone affected.

Posted: Thu, 23 Oct 2025 15:38:00 +0000

Update

Our 360 and Talent products are still unavailable while we carry out important maintenance. Our team is working hard to get everything back online as soon as possible. We apologise for any inconvenience and truly appreciate your patience and understanding.

Posted: Thu, 23 Oct 2025 13:55:00 +0000

In Progress

We are currently performing some critical maintenance on a our 360 and Talent products. During this time, you may experience limited access or functionality. We’ll restore full service as soon as possible - we apologise for any inconvenience caused by this.

Posted: Thu, 23 Oct 2025 08:27:00 +0000