Degraded Service on Kallidus Perform
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Resolved
All data is now processed and updated as expected. Thank you for your patience whilst we worked to resolve this issue.
Posted:
Kallidus Status
We share details of service availability and performance for Kallidus products
The service may be slow or degraded.
Event History
August 2019
Kallidus Suite Availability
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Resolved
Between 16:43 and 20:10 BST on 13-08-2019 customers may have experienced difficulties logging into Kallidus Learn and Perform.
Preliminary root cause: Engineers determined that a performance enhancement to the login process caused an increase in unsuccessful logins.
Mitigation steps were taken and a permanent resolution deployed on 14-08-2019. Thank you for your patience while we resolved this issue.
Posted:
Degraded Service on Kallidus Reporting
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Resolved
Summary of impact:
Between the evening on the 5th of August and the evening on the 6th of August some scheduled nightly reports may have not completed successfully.
Preliminary root cause:
An update made to the nightly report database query in the early evening on the 5th of August has caused some scheduled reports to generate higher than usual load on the reporting infrastructure and preventing some reports from completing successfully.
Mitigation:
Upon discovering that the update was the cause of the issue, engineers have rolled back the changes.
Posted:
Kallidus Suite Maintenance
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Resolved
This maintenance was successfully completed at 08:20 BST this morning. Please accept our apologies if the overrun caused any inconvenience.
Summary of impact:
Between 08:00 (BST) and 08:20 (BST) on 01st Aug 2019, a number of customers were unable to access Kallidus suite.
Preliminary root cause:
Kallidus engineers identified that slow running deployment tasks during the scheduled maintenance window caused the overall deployment to overrun.
Mitigation:
Once these tasks had complete, site service was returned to normal, initial slowness was seen whilst the processes hosting the sites returned.
Next steps:
Kallidus have identified certain slow running deployment tasks and have outlined potential improvements that can be made to reduce the time required to complete these. Kallidus will work to implement these changes ahead of future releases.
Posted:
Kallidus Recruit Maintenance
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Scheduled
Between the 12.08.2019 and 23.08.2019 of August, we will be rolling out the latest update to Kallidus Recruit systems. For details of this update please take a look at our Help Centre article in the Recruit Information section.
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