Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Event History

June 2020

Degraded service on Kallidus Classic and Learn

» View Event Details | Created Sat, 27 Jun 2020 09:30:00 +0000

Resolved Between 05:00 and 10:00 BST on 27-06-2020 customers may have experienced difficulties logging in to Kallidus Suite applications. Preliminary root cause: Engineers identified an issue with a service failover in an Azure service which triggered an internal error in a partner component accessing the service. This component failed to retry connecting as we would have expected in this specific scenario. We are working on future developments to help mitigate this scenario. We have continued to monitor during the interim and have deployed additional monitoring to help alert and mitigate in the future. Thank you for your patience while we resolved this issue and please accept our apologies for the inconvenience this will have caused you.
Posted: Tue, 30 Jun 2020 14:09:00 +0000

Degraded Service on Kallidus Learn and Perform

» View Event Details | Created Wed, 10 Jun 2020 08:34:00 +0000

Post-Mortem Between 00:55 and 10:22 BST 05-06-2020 customers may have experienced issues logging into Kallidus Perform or Learn. The issues occurred periodically during this time and each disruption would have lasted a few minutes. Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes. Our engineers continued to monitor and investigate and have applied a permanent resolution. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Fri, 12 Jun 2020 16:11:00 +0000

Degraded Service on Kallidus Suite

» View Event Details | Created Tue, 09 Jun 2020 04:00:00 +0000

Resolved Between 03:25 - 04:19 BST there was an intermittent issue accessing some Kallidus suite systems. Our critical incident engineers were alerted to this issue and took steps to resolve the issue as quickly as possible. We are continuing to closely monitor and will take the appropriate mitigation steps.
Posted: Tue, 09 Jun 2020 04:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 25 Jun 2020 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 25 Jun 2020 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 18 Jun 2020 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 18 Jun 2020 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Fri, 05 Jun 2020 05:00:00 +0000

Resolved Maintenance completed
Posted: Thu, 11 Jun 2020 09:44:00 +0000

Degraded Service across the Kallidus Suite

» View Event Details | Created Wed, 03 Jun 2020 08:59:00 +0000

Post-Mortem etween 00:55 and 10:22 BST 03-06-2020 customers may have experienced issues logging into Kallidus Perform or Learn. The issues occurred periodically during this time and each disruption would have lasted a few minutes. Our preliminary root cause has indicated that there was a service issue impacting all login nodes which control the access to Kallidus systems. Under usual circumstances a node would self-repair and fail over to another whilst it was repairing, however in this case the issue impacted all nodes. Our engineers continue to monitor all systems and continue to investigate the cause and permanent resolution. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Fri, 05 Jun 2020 15:29:00 +0000

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