Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

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Event History

February 2024

Degraded service Learn

» View Event Details | Created Thu, 29 Feb 2024 08:46:00 +0000

Post-Mortem RCA: At approximately 08:00 on 29th February, a subset of customers experienced issues accessing the administration pages in Learn. This was identified immediately during post-deployment validation and the cause determined to be a result of incorrect caching of the authorization server used for authentication. Once identified, the cache for every affected customer was invalidated and cleared, before being re-populated with the correct values. This process was concluded at approximately 09:16. A subsequent technical investigation concluded that this was caused specifically and uniquely at application start up time, for which a patch was immediately rolled out to prevent a future re-occurrence of this problem. We apologise for the inconvenience caused.
Posted: Wed, 13 Mar 2024 10:01:00 +0000

Degraded service: Kallidus Sapling

» View Event Details | Created Mon, 26 Feb 2024 07:34:00 +0000

Post-Mortem RCA: Between 00:01 25-02-2024 and 08:57 GMT on 26-02-2024, users of Kallidus Sapling US will have experienced issues accessing the site. Preliminary root cause: Kallidus engineers discovered that an underlying certificate serving requests to the sites had expired. A failed renewal of the certificate meant requests to services on the sapling product domain was unsuccessful, the issue was identified, and the renewal fixed. Once the required certificates were replaced, traffic resumed to normal. Kallidus engineers have identified areas for monitoring improvements and process updates to ensure this automated and alerted on earlier to avoid future occurrences of this problem. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: Mon, 26 Feb 2024 11:50:00 +0000

Hellosign disruption

» View Event Details | Created Thu, 01 Feb 2024 18:39:00 +0000

Resolved The issue has been resolved, a data fix was pushed out to the affected documents.
Posted: Fri, 02 Feb 2024 17:44:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 29 Feb 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 29 Feb 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 22 Feb 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 22 Feb 2024 06:00:00 +0000

Kallidus Maintenance

» View Event Details | Created Thu, 15 Feb 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 15 Feb 2024 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 08 Feb 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 08 Feb 2024 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 01 Feb 2024 14:52:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Fri, 15 Dec 2023 06:00:00 +0000

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