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Event History

January 2024

Degraded Service - Kallidus Learn

» View Event Details | Created Mon, 22 Jan 2024 09:11:00 +0000

Post-Mortem RCA: Summary: A change to the user authentication process in Learn caused issues with access, imports, and administration for some customers from 18/01/2024 to 23/01/2024. In some instances this also impacted other Kallidus applications using the same authentication. The issues were mitigated separately and a deep retrospective is underway. Details: On 18/01/2024, a deployment introduced a change to the user authentication process in Learn, this in turn then used an incorrect configuration to direct users to their Identity Provider. This caused some customers to experience issues with accessing Learn, including general login issues with SSO and username/password credentials, and issues with Learn administration. In some instances this also impacted other Kallidus applications using the same authentication. There were also knock-on effects to course imports, and user imports. The majority of access issues were mitigated by 18/01/2024 18:00 GMT, and the issues with SSO and Learn administration were resolved on 23/01/2024 by 13:00 GMT. The user imports, KUI tool, were also affected by this change, and access was restored on 22/01/2024 for affected customers. A deep retrospective for this issue is already underway to identify areas for improvement and prevent similar incidents in the future. Please accept our apologies for this disruption and any inconvenience caused.
Posted: Wed, 13 Mar 2024 10:16:00 +0000

Learn service disruption

» View Event Details | Created Thu, 18 Jan 2024 08:07:00 +0000

Post-Mortem Summary: A change to the user authentication process in Learn caused issues with access, imports, and administration for some customers from 18/01/2024 to 23/01/2024. In some instances this also impacted other Kallidus applications using the same authentication. The issues were mitigated separately and a deep retrospective is underway. Details: On 18/01/2024, a deployment introduced a change to the user authentication process in Learn, this in turn then used an incorrect configuration to direct users to their Identity Provider. This caused some customers to experience issues with accessing Learn, including general login issues with SSO and username/password credentials, and issues with Learn administration. In some instances this also impacted other Kallidus applications using the same authentication. There were also knock-on effects to course imports, and user imports. The majority of access issues were mitigated by 18/01/2024 18:00 GMT, and the issues with SSO and Learn administration were resolved on 23/01/2024 by 13:00 GMT. The user imports, KUI tool, were also affected by this change, and access was restored on 22/01/2024 for affected customers. A deep retrospective for this issue is already underway to identify areas for improvement and prevent similar incidents in the future. Please accept our apologies for this disruption and any inconvenience caused.
Posted: Thu, 25 Jan 2024 16:25:00 +0000

Degraded service: Kallidus Learn

» View Event Details | Created Tue, 09 Jan 2024 09:38:00 +0000

Post-Mortem Summary: Between 09:20 and 10:18 GMT on 09-01-2024, users of Kallidus 360, Learn, Perform and Recruit may have experienced errors at login. Preliminary root cause: Kallidus engineers discovered that a cloud resource, critical to the authentication process, had reached 100% of its provisioned capacity leading to errors elsewhere within the application. Resizing this resource resolved the issue. Kallidus apologises for any inconvenience caused by this disruption and thanks you for patience while we resolved the issue.
Posted: Tue, 16 Jan 2024 17:13:00 +0000

Degraded Service: Learn Lite and Kallidus OTS content

» View Event Details | Created Mon, 08 Jan 2024 08:34:00 +0000

Post-Mortem RCA: From 3pm 07/01/2024 until 9.40am 08/01/2024 users may have had problems launching Kallidus Off The Shelf courses. The root cause was identified as an unresponsive component that underlies our course delivery system. Upon restarting the server normal service was resumed. Active monitoring has been put in place to alert us to further instances of this problem, whilst we continue to investigate any other learning opportunities arising from the issue.
Posted: Tue, 09 Jan 2024 13:57:00 +0000

Dropbox sign maintenance - Integration

» View Event Details | Created Sun, 07 Jan 2024 06:00:00 +0000

Scheduled Beginning at 21:00 PST on Saturday 6th January, Dropbox are carrying out some essential maintenance that may cause disruption to Sapling customers utilizing this integration. It is expected that this maintenance will last 30 minutes and during this time the Sign API will return a HTTP 503 code. More info on the scheduled maintenance outage can be found on the Dropbox status page.
Posted: Sun, 07 Jan 2024 06:00:00 +0000

Degraded Service - Kallidus Learn

» View Event Details | Created Wed, 03 Jan 2024 15:14:00 +0000

Resolved RCA: Between 15:00 and 15:38 GMT on 03-01-2023, customers using the Accreditation Compliance, Sharing and Recommendations or Course Promotions features were reporting 'Hmm that didn't work' errors when trying to access the Kallidus Learn system. We had identified that there was an issue introduced during an earlier deployment of our software. After a brief investigation, we had reverted the earlier deployment to enable access as expected. Mitigation steps were taken and the team continues to monitor. Thank you for your patience while we resolved this issue.
Posted: Fri, 05 Jan 2024 11:21:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 25 Jan 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 25 Jan 2024 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 18 Jan 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 18 Jan 2024 06:00:00 +0000

Kallidus Suite - Change freeze

» View Event Details | Created Thu, 11 Jan 2024 06:00:00 +0000

Scheduled From Monday 11th December til Monday 8th January 2024, we will have our usual annual change freeze. The change freeze means that some projects and large changes that require Kallidus’ input will likely need to wait until the freeze is lifted. For example, we would not be able to help you with any data feed changes until after the change freeze. This also means a pause to any non-critical maintenance.
Posted: Mon, 11 Dec 2023 00:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 11 Jan 2024 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 21 Dec 2023 06:00:00 +0000

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