Sapling - Degraded service
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Post-Mortem
At 15:48 UTC on 20th June 2024 a mis-formulated database cleanup script erroneously cleared bespoke customer settings and data fields from live tables within the US Kallidus-Sapling platform. As per policy, Kallidus maintains active backups of all production data and initiated the restore process. All missing fields were confirmed to be reinstated at or before 16:27 UTC on the 21st June 2024.
To ensure that there is no repetition of this incident, supplementary controls on routine database maintenance activities have been put in place which restrict how this activity is undertaken, alongside an additional level of scrutiny in the review of any scripts that may be ultimately deployed into the production environment.
Please accept our apologies for any inconvenience this incident caused.
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