Kallidus Status

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Event History

April 2025

Degraded service: Sapling (North America)

» View Event Details | Created Tue, 29 Apr 2025 13:36:00 +0000

Post-Mortem RCA: On 28th April 2025, Kallidus engineers performed data correction for US-hosted customers to fix legacy inconsistencies, but this unexpectedly caused issues preventing some users from booking time off. After investigating the problem on 29th April, the team identified the cause and restored the system from a prior backup, placing it into maintenance mode briefly while recovery began. Manual data recovery spanned 15 days due to system usage conflicts, with all affected data fully restored by 14th May 2025. To mitigate future risks, Kallidus will implement dry-run testing with peer review for multi-user data corrections, avoid bulk customer changes, and enhance rollback and recovery processes for faster issue resolution.
Posted: Fri, 16 May 2025 13:58:00 +0000

Degraded service: Kallidus Suite email service

» View Event Details | Created Thu, 24 Apr 2025 15:21:00 +0000

Resolved RESOLVED: Yahoo! has now resolved their server issue impacting Kallidus emails and we are seeing normal service to Yahoo!, AOL and Sky.com end users. In addition, the backlog of queued/deferred emails has cleared, and any historically sent emails from when their issue began, will have now been delivered. Apologies again for any inconvenience caused.
Posted: Tue, 29 Apr 2025 09:54:00 +0000

Degraded Service: Kallidus Learn + Perform

» View Event Details | Created Tue, 22 Apr 2025 08:42:00 +0000

Update Our engineers have located a potential cause and solution for the SSO login issue affecting a subset of our customers and have now rolled out a solution. An RCA for this incident will follow in due course. Please accept our apologies again for any inconvenience caused.
Posted: Tue, 22 Apr 2025 10:53:00 +0000

Degraded service: Kallidus Talent

» View Event Details | Created Mon, 14 Apr 2025 08:46:00 +0000

Resolved Our engineers have resolved the issues accessing Kallidus Talent this morning. An RCA for this incident will be posted here in due course. Once again, please accept our apologies for any inconvenience caused.
Posted: Mon, 14 Apr 2025 09:18:00 +0000

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