Kallidus Status

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Event History

July 2025

Degraded Service: Kallidus Learn

» View Event Details | Created Thu, 24 Jul 2025 09:59:00 +0000

Post-Mortem Between 07:30 and 16:55 (BST) on 24-07-2025, a minority of customers may have encountered an error when accessing the Administration area of Kallidus Learn. Root cause: Kallidus engineers identified that a network change had caused a small number of systems to reach a limit on outgoing network connections to a dependent service critical to Learn's Administration functionality. A further change to remove this limit was made and normal service resumed. Engineers will be making enhancements to their deployment processes, to better identify potential limitations prior to deployment, and to their observability platform, to ensure that such an issue would immediately be identified. We apologise for any inconvenience caused by this disruption and thank you for your patience while the issue was resolved.
Posted: Fri, 25 Jul 2025 11:33:00 +0000

Degraded Service: Kallidus Recruit

» View Event Details | Created Mon, 14 Jul 2025 16:25:00 +0000

Post-Mortem Between 14:30PM and 19:00 (BST) on 14-07-2025, Recruit systems were impacted by an issue where candidates were unable to apply for jobs.. Root cause: The issue stemmed from a change made by one of our third-party providers, who supply location data (geocoding). They retired an older version of their service that our system was still using. Unfortunately, our application didn’t handle this change gracefully, which led to the disruption. We’ve updated the Recruit system to be more resilient. Now, if the location service fails—whether due to known or unexpected reasons—candidates will still be able to apply without interruption. We’re reviewing our integration with third-party services to ensure similar issues are caught earlier and handled more smoothly in the future.
Posted: Fri, 25 Jul 2025 13:22:00 +0000

Kallidus Manual User Creation degraded

» View Event Details | Created Thu, 03 Jul 2025 12:50:00 +0000

Resolved Our engineers have now ensured that the issue with manually created users having an account in Learn is resolved. An RCA for this incident will follow shortly. Thank you for your patience while our team worked through this issue to resolution, and apologies once again for the inconvenience this caused.
Posted: Fri, 04 Jul 2025 06:49:00 +0000

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