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Resolved
Normal service has now resumed on Kallidus Learn. Our technical team is continuing to monitor and are working to investigate the root cause. More information will be shared in due course. Thank you for your patience whilst we worked to resolve this, and please accept our apologies for any inconvenience this may have caused.
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I have now had confirmation that all emails are now sending as expected from Kallidus Perform. Thank you for your patience whilst this was resolved.
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Resolved
We have resolved an issue with emails not being sent from Kallidus Perform. The email service is now back up and running and all queued emails are now being sent. We apologise for any inconvenience or confusion caused and thank you for your patience whilst we worked on this.
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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» View Event Details | Created
Resolved
Following the maintenance that took place this morning, we can confirm that this issue with access sessions being blocked intermittently is now resolved. Thank you for your patience while we worked on this, and once again please accept our apologies for any inconvenience caused.
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» View Event Details | Created
Resolved
We have resolved an issue with emails not being sent from Kallidus Perform. The email service is now back up and running and all queued emails are now been sent. We apologise for any inconvenience or confusion caused and thank you for your patience whilst we worked on this.
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Resolved
Between 10:50 and 11:45 GMT on 14-02-2019 customers may have experienced difficulties accessing and using Kallidus Perform. The performance issue was quickly identified and resolved by our engineering team
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» View Event Details | Created
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The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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Resolved
Between 10:32 and 10:47 GMT on 11-02-2019 some customers may have experienced difficulties accessing Kallidus Recruit.
Our preliminary root cause has indicated that there was a hardware failure at our hosting centre. Our engineers took steps to mitigate this issue and continue to monitor all systems. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
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Resolved
Between 18:00 GMT on 07.02.19 and 14:29 GMT on 11.02.19 some user accounts may have experienced difficulties in logging into Kallidus Learn.
Our preliminary root cause has indicated that a defect in the latest Learn product release created an undesired affect, impacting user accounts accessed between accessed after 18:00 on 07.02.19, the issue meant users logging in after this date had a leave date assigned, nightly processing of user accounts then flagged these accounts as un-enabled as the leave date had passed. Our technical team is continuing to monitor all systems and are working to retrospectively remove any leave dates from accounts that are now enabled. Any that were not re-enabled during this time, may need to be and the leave dates removed either via the data feed or manually. Thank you for your patience while we worked to resolve this issue and please accept our apologies for any inconvenience this caused.
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Resolved
Between 09:42 and 10:05 GMT on 08-02-2019 customers may have experienced intermittent issues with Kallidus Learn.
Our preliminary root cause analysis has indicated that a configuration option within a micro-service would cause additional latency on requests to the micro-service. The configuration option has been modified to prevent re-occurrence. Our engineers took steps to mitigate this issue and continue to monitor all systems. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
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Resolved
Between 11:06 and 11:52 GMT on 07-02-2019 customers may have experienced intermittent errors while accessing Kallidus Learn.
Our preliminary investigations have indicated that an application process impacted the ability to display course data on learner course reels. Kallidus engineers took steps to mitigate this issue and continue to closely monitor the environment. Please accept our apologies for any inconvenience this may have caused and we thank you for your patience while we worked to resolve this issue.
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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Resolved
Between 11:01 and 11:29 GMT on 05-01-2019 customers may have experienced difficulties viewing content on Kallidus Learn
We believe this was due to a component of our API timing out which was quickly identified and resolved by our engineering team.
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Resolved
Between 14:45 GMT on 05-02-2019 and 12:15 GMT on 06-02-2019 customers may have experienced difficulties accessing and using Kallidus Perform
Our preliminary root cause has indicated that the data store server had a memory spike which lead to slow performance. Engineers took mitigating steps, which improved the performance, however there was a possible knock-on effect. A system service, took the release of memory resources as an opportunity to process more requests causing very high CPU usage. This system service was recycled immediately and performance was restored. Our engineers are continuing to monitor all systems.
Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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» View Event Details | Created
Resolved
The routine maintenance for 14th February has been cancelled
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» View Event Details | Created
Resolved
This scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
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