» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
Our engineers have confirmed that the affected customer Batch Processors have now completed as expected. We are continuing to monitor but do not anticipate that this issue will reoccur. We have contacted those customers affected with further details.
Posted:
» View Event Details | Created
Post-Mortem
Between 07:59 and 09:00 BST on 23-05-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted service was Recruit admin users on EU6.
Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application. Engineers received numerous notifications from monitoring, and resolved the issue by restarting the back office application.
We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Additional monitoring to quickly highlight any reoccurrence of the issue. Enhanced logging to assist with determining root cause / steps to re-create.
Posted:
» View Event Details | Created
Resolved
Our engineers have confirmed that the affected customer Batch Processors have now completed as expected. We are continuing to monitor but do not anticipate that this issue will reoccur.
Posted:
» View Event Details | Created
Resolved
Our engineers have confirmed that the affected customer Batch Processors have now completed as expected. We are continuing to monitor but do not anticipate that this issue will reoccur.
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Resolved
The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted:
» View Event Details | Created
Post-Mortem
Summary of impact: Between 11:05 and 11:55 BST on 09-05-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications.
Root cause and mitigation: Engineers determined that [our in-memory data structure store, used primary for caching encountered an error, impacting [several sites in various ways depending on how and why they were accessing the cache at the time of the error. Engineers received numerous notifications from monitoring, and immediately remediated the issue by clearing the data structure, and restarting website processes.
Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Ongoing work to improve integration with our Redis solution, as well as creating more data points to monitor to expand our early warning system.
Posted:
» View Event Details | Created
Resolved
Summary of impact: Between 16:08 and 16:27 BST on 04-05-2018, A subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Kallidus Recruit.
Preliminary root cause: Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application.
Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by restarting the back office application.
Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: