Kallidus Status

We share details of service availability and performance for Kallidus products

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Event History

June 2021

Degraded Service - Kallidus Learn

» View Event Details | Created Wed, 30 Jun 2021 12:56:00 +0000

Post-Mortem Between 13:26-14:41 BST on 30-06-2021, an unexpected spike in connections to an internal caching component will have caused some requests to the Kallidus Learn and LMS products to fail. Kallidus engineers identified that a critical threshold had been exceeded and deployed additional resources to cope with this load. Kallidus are currently working on plans to replace the component responsible for generating the load, which will mitigate this issue. We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.
Posted: Wed, 07 Jul 2021 09:29:00 +0000

Kallidus Suite - Kallidus Report Scheduling issue

» View Event Details | Created Mon, 21 Jun 2021 10:27:00 +0000

Post-Mortem Between 08:00-15:10 BST on 21-06-2021, an unexpected spike in requests caused scheduled reports from the Kallidus Learn and LMS products to be queued. Kallidus engineers identified ways to optimise the queued schedules, and all reports were successfully sent by 3pm. We have also introduced a further number of monitoring checkpoints to ensure this issue is mitigated. We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.
Posted: Tue, 22 Jun 2021 11:06:00 +0000

Degraded Service - Kallidus Identity Provider

» View Event Details | Created Thu, 10 Jun 2021 08:10:00 +0000

Post-Mortem Between 08:00 and 13:40 BST on 10-06-2021 customers may have experienced difficulties creating new user accounts or editing existing accounts in Kallidus Identity Provider (KIP). Our root cause has indicated that a deployment of the KIP application introduced an error. After attempting to resolve the issue, our engineers decided to rollback the deployment to restore previous functionality. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Tue, 27 Jul 2021 10:23:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 24 Jun 2021 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service
Posted: Thu, 24 Jun 2021 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 17 Jun 2021 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service
Posted: Thu, 17 Jun 2021 06:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 10 Jun 2021 06:00:00 +0000

Scheduled Every Thursday 06:00 - 08:00 UK time we carry out essential maintenance including system updates and restarts. During this window, you may experience periods of degraded service.
Posted: Thu, 10 Jun 2021 06:00:00 +0000

Degraded service on Kallidus Learn

» View Event Details | Created Tue, 08 Jun 2021 15:14:00 +0000

Post-Mortem Between 16:00 and 18.37 BST on 09-06-2021 customers may have experienced difficulties logging into Learn. Our preliminary root cause has indicated that our MS Teams BETA caused a disruption to our authentication processes, impacting logins across the site. As soon as the MS Teams BETA was identified as the root cause we paused this. Please accept our apologies for any inconvenience this may have caused and thank you for your patience while we worked to resolve this issue.
Posted: Thu, 10 Jun 2021 13:21:00 +0000

Degraded Service - Kallidus Learn

» View Event Details | Created Tue, 01 Jun 2021 14:05:00 +0000

Post-Mortem Between 15:04-15:11 BST on 01-06-2021, a problem with one of the nodes handling user authentication functionality caused some login attempts to the Kallidus Learn, LMS, Perform, Talent, 360 and Recruit products to fail. Kallidus engineers identified the problem node and withdrew it from production in order to resume normal service. Kallidus are currently working on plans to replace this component, which will mitigate this issue. We apologise for any inconvenience caused by this disruption and thank you for your patience whilst this issue was dealt with.
Posted: Fri, 25 Jun 2021 08:40:00 +0000

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