Kallidus Status

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Event History

March 2018

Degraded Service on Kallidus Perform

» View Event Details | Created Thu, 29 Mar 2018 00:00:00 +0000

Resolved Between 08:00 and 10:58 UTC on 29-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to re initiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Thu, 29 Mar 2018 09:58:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Wed, 28 Mar 2018 00:00:00 +0000

Resolved Between 11:00 and 14:00 UTC on 28-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to re initiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Wed, 28 Mar 2018 13:08:00 +0000

Degraded Service on Kallidus Suite

» View Event Details | Created Wed, 28 Mar 2018 00:00:00 +0000

Resolved Summary of impact: 03:03 and 03:19 UTC on 28-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Root cause and mitigation: Engineers determined that a front end service responsible for network traffic was in an unexpected state, causing network traffic to slow or timeout. Engineers received numerous notifications from monitoring, and immediately remediated the issue by forcing a failover to a secondary system.
Posted: Wed, 28 Mar 2018 02:55:11 +0000

Partial Outage on Classic LMS & Learn

» View Event Details | Created Fri, 23 Mar 2018 00:00:00 +0000

Post-Mortem Root cause and mitigation: Engineers determined that high load was causing a performance bottleneck. Engineers received numerous notifications from monitoring, and once the cause was ascertained remediated the issue by scaling the systems accordingly.
Posted: Fri, 23 Mar 2018 15:14:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Thu, 22 Mar 2018 00:00:00 +0000

Resolved Between 16:15 and 19:00 UTC on 22-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to reinitiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Fri, 23 Mar 2018 08:41:00 +0000

Partial Outage on Classic LMS & Learn

» View Event Details | Created Thu, 22 Mar 2018 00:00:00 +0000

Post-Mortem Root cause and mitigation: Engineers determined that high load was causing a performance bottleneck. Engineers received numerous notifications from monitoring, and once the cause was ascertained remediated the issue by scaling the system accordingly.
Posted: Thu, 22 Mar 2018 16:30:00 +0000

Degraded Service on Business Objects

» View Event Details | Created Thu, 22 Mar 2018 00:00:00 +0000

Resolved Summary of impact: Between 12:06 and 12:36 UTC and between 14:17 and 15:41 UTC on 22-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Business Objects. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Thu, 22 Mar 2018 12:34:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Thu, 22 Mar 2018 00:00:00 +0000

Resolved Between 11:00 and 15:07 UTC on 22-03-2018, all customers may have experienced difficulties in using some aspects of Kallidus Suite applications. Impacted services include Perform. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform export data and outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to re initiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Thu, 22 Mar 2018 15:07:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Wed, 21 Mar 2018 00:00:00 +0000

Post-Mortem Summary of impact: Between 04:07 and 10:44 UTC on 21-03-2018, all customers may have experienced difficulties with a subset of Perform application features: • 04:07-09:08 – some teams and members may not have been accessible through Team Drill Down • 04:07-09:09 – data added within this timeframe will not have been applied to statistics on the My Team, Hr Dashboard and View Everybody pages. Users added during this time period will not have been visible in search results. • 04:07-10:43 – reviews completed during this time will not be excluded from the ‘Reviews To Do’ statistic on the My Team, Hr Dashboard and View Everybody pages. Review Reassignments will not have been processed. • 04:07-10:44 - data added within this timeframe will not have been available through the data export All data is now present and correct as expected. Root cause and mitigation: Engineers determined that worker services stopped as a result of dropping their subscription to the EventStore. Engineers received numerous notifications from monitoring and following an investigation, they began work to resolve the issue at approximately 9am UTC by restarting the stopped services. Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): making the workers resilient to dropped subscriptions.
Posted: Wed, 21 Mar 2018 11:18:00 +0000

Degraded Service on Classic LMS and Learn

» View Event Details | Created Thu, 15 Mar 2018 00:00:00 +0000

Resolved Summary of impact: Between 08:00 and 12:52 UTC on 15-03-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn. Preliminary root cause: Engineers determined that a sustained high volume of traffic to public API’s caused performance degradation.
Posted: Thu, 15 Mar 2018 12:57:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 29 Mar 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 29 Mar 2018 07:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 22 Mar 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 22 Mar 2018 08:00:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Wed, 14 Mar 2018 00:00:00 +0000

Post-Mortem Summary of impact: Between 04:07 and 11:44 UTC on 14-03-2018, all customers may have experienced difficulties with a subset of Perform application features: • 04:07-09:08 – some teams and members may not have been accessible through Team Drill Down • 04:07-09:09 – data added within this timeframe will not have been applied to statistics on the My Team, Hr Dashboard and View Everybody pages. Users added during this time period will not have been visible in search results. • 04:07-11:43 – reviews completed during this time will not be excluded from the ‘Reviews To Do’ statistic on the My Team, Hr Dashboard and View Everybody pages. Review Reassignments will not have been processed. • 04:07-11:44 - data added within this timeframe will not have been available through the data export All data is now present and correct as expected. Root cause and mitigation: Engineers determined that worker services stopped as a result of dropping their subscription to the EventStore. Engineers received numerous notifications from monitoring and following an investigation, they began work to resolve the issue at approximately 9am UTC by restarting the stopped services. Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): making the workers resilient to dropped subscriptions.
Posted: Wed, 14 Mar 2018 12:49:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 15 Mar 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 15 Mar 2018 08:02:00 +0000

Kallidus Suite Availability

» View Event Details | Created Thu, 08 Mar 2018 00:00:00 +0000

Resolved Between 10:00:34 and 10:01:02 UTC on 08-03-2018 customers may have experienced difficulties connecting to Kallidus Suite applications. All services were impacted for 28 seconds. Preliminary root cause: Engineers determined that 28 seconds of downtime was caused by a loss of connectivity in the backend network, impacting all Kallidus Suite applications. Mitigation: Due to the high available setup of the platform, the network recovered itself. Next steps: Engineers will continue to monitor and have engaged with suppliers to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Thu, 08 Mar 2018 12:00:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 08 Mar 2018 00:00:00 +0000

Update The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 08 Mar 2018 08:00:00 +0000

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