Kallidus Status

We share details of service availability and performance for Kallidus products

The service may be slow or degraded.

Return to Statuspage

Event History

April 2018

Service outage on Kallidus Recruit

» View Event Details | Created Mon, 30 Apr 2018 00:00:00 +0000

Post-Mortem Summary of impact: Between 08:58 and 09:15 BST on 30-04-2018, a subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services was Recruit admin users on EU6. Root cause and mitigation: Engineers determined that Internet Information Services was failing to respond, impacting the back office admin application. Engineers received numerous notifications from monitoring, and immediately remediated the issue by restarting the back office application. Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): Additional monitoring to quickly highlight any reoccurrence of the issue. Enhanced logging to assist with determining root cause / steps to re-create.
Posted: Fri, 04 May 2018 13:15:00 +0000

Degraded Service on Perform

» View Event Details | Created Fri, 27 Apr 2018 00:00:00 +0000

Post-Mortem Between 14:30 on 26.04.18 and 09:25 BST on 01.05.18 all customers may have experienced difficulties with the Excel export function in Kallidus Perform, where data within this time frame wasn’t available in the exported data. Root cause and mitigation: Engineers determined that a disk error had occurred, causing minor data corruption that impacted the Excel export function in Perform. No other functionality was affected and the application remained available at all times. There was no data loss from this incident. Engineers received numerous notifications from monitoring and remediated the issue by rebuilding the corrupt data from the redundant system. Next steps: We sincerely apologize for the impact to affected customers. We are continuously taking steps to improve the Kallidus Suite Platform and our processes to help ensure such incidents do not occur in the future. In this case, this includes (but is not limited to): * Replacing the disk subsystem with SSD technology which is more performant and resilient. * Working with the database supplier to understand the cause and impact in more detail so that monitoring can be improved.
Posted: Fri, 04 May 2018 10:21:00 +0000

Service Outage on Classic LMS, Learn, Perform, Talent and 360

» View Event Details | Created Tue, 17 Apr 2018 00:00:00 +0000

Resolved Between 09:13:15 and 09:15:18 BST on 17-04-2018 customers may have experienced difficulties connecting to Kallidus Suite applications. All services were impacted for a maximum of 123 seconds. Preliminary root cause: Engineers determined that a maximum of 123 seconds of downtime was caused by a drop in network connectivity, impacting all Kallidus Suite applications. Mitigation: The network automatically restored the connection after 30 seconds. Next steps: Engineers have put into place protection to prevent this from happening again.
Posted: Tue, 17 Apr 2018 08:46:05 +0000

Degraded Service on Kallidus Classic LMS & Learn

» View Event Details | Created Fri, 13 Apr 2018 00:00:00 +0000

Resolved Between 15:00 and 15:11 UTC on 13-04-2018, A subset of customers may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Classic LMS and Learn. Mitigation: Engineers received numerous notifications from monitoring, and immediately worked to remedy the issue. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Fri, 13 Apr 2018 15:13:00 +0000

Degraded Service on Kallidus Perform

» View Event Details | Created Wed, 11 Apr 2018 00:00:00 +0000

Resolved Summary of impact: Between 11:22 and 14:57 UTC on 11-04-2018, all customers may have experienced difficulties in using some aspects of the Kallidus Perform application. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform overdue objective statistics on the HR dashboard. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to reinitiate the process controlling this function. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Wed, 11 Apr 2018 15:10:00 +0000

Degraded service on Kallidus Perform

» View Event Details | Created Tue, 10 Apr 2018 00:00:00 +0000

Resolved Summary of impact: Between 15:16 and 17:22 UTC on 10-04-2018, all customers may have experienced difficulties in using some aspects of the Kallidus Perform application. Preliminary root cause: Engineers determined that there was an issue with the EventStore subscription, impacting Kallidus Perform outstanding review statistics. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by taking steps to reinitiate the process controlling the export data. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Tue, 10 Apr 2018 17:22:00 +0000

Degraded service on Classis LMS & Learn

» View Event Details | Created Tue, 10 Apr 2018 00:00:00 +0000

Resolved Between 13:12 and 13:27 UTC on 10-04-2018, all customers using Classic LMS & Learn may have experienced difficulties connecting to Business Objects Reporting. Mitigation: Engineers received numerous notifications from monitoring, and immediately worked to resolve the issue. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Tue, 10 Apr 2018 13:44:00 +0000

Service Outage on Kallidus Recruit

» View Event Details | Created Tue, 10 Apr 2018 00:00:00 +0000

Resolved Between 08:16 and 08:27 UTC on 10-04-2018, customers on stepchange.advorto.com may have experienced difficulties connecting to Kallidus Suite applications. Impacted services include Recruit. Preliminary root cause: Engineers determined that an outage impacted the Backoffice system found at stepchange.advorto.com/admin. Mitigation: Engineers received numerous notifications from monitoring, and immediately remediated the issue by resetting the system. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Tue, 10 Apr 2018 08:27:00 +0000

Service Outage Kallidus Learn & Classic LMS

» View Event Details | Created Mon, 09 Apr 2018 00:00:00 +0000

Update Summary of impact: Between 09:37 and 20:22 UTC on 09-04-2018, a subset of customers may have experienced difficulties signing into Kallidus Suite applications. Impacted services include Classic LMS and Learn. The issue has now been resolved for all customers. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Mon, 09 Apr 2018 19:32:00 +0000

Degraded Service on Classic LMS and Learn

» View Event Details | Created Thu, 05 Apr 2018 00:00:00 +0000

Resolved Between 08:00 and 10:00 UTC on 05-04-2018, a subset of SSO customers may have experienced difficulties connecting to the administration side of Kallidus Learn. This affected customers accessing Kallidus Learn administration via a mechanism outside of their configured SSO provider. Access to areas of Kallidus Learn other than administration was not affected. Next steps: Engineers will continue to monitor and investigate to establish the detailed root cause, and the full root cause analysis post-mortem will be posted on this status page once completed.
Posted: Thu, 05 Apr 2018 09:24:43 +0000

Kallidus Perform Maintenance

» View Event Details | Created Thu, 05 Apr 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Fri, 06 Apr 2018 09:53:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 26 Apr 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 26 Apr 2018 13:50:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 19 Apr 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 26 Apr 2018 13:51:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 12 Apr 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 12 Apr 2018 06:57:00 +0000

Kallidus Suite Maintenance

» View Event Details | Created Thu, 05 Apr 2018 00:00:00 +0000

Resolved The scheduled maintenance is complete and full service restored. If you require further information please contact customer support: https://kallidus.zendesk.com
Posted: Thu, 05 Apr 2018 08:00:00 +0000

March 2018 May 2018 Current Month